Page 236 - BWA FEB 2013

236 | Business World Magazine | February 2013
and foremost,” Edmondson says. “It’s kind of
a cliché, but we don’t try to be all things to
all people. We have an area we excel in and
that’s what we do best.”
The team at Trailiner specializes in
providing quality service at competitive
rates, and the company’s sales and customer
service professionals work closely with cus-
tomers to maintain good working relation-
ships. They do this by tailoring a custom plan
to fit their shipping needs, and being flexible
and accommodating when the need for that
arises.
“They know they can count on us when
they are in a bind, and the same can be said
of them for us. They reciprocate that because
they know that about us,” says Edmondson.
“I think that’s really what sets us apart is that
we, being a smaller, mid-sized carrier, culti-
vate relationships as opposed to having just a
customer or somebody we don’t know.”
Since customer communication is a
top priority, Trailiner staff is always avail-
able to provide comprehensive, up-to-the-
minute information to prevent surprises for
their customers. “To maintain our high level
of service, our operation is maintained 24
hours a day, 7 days a week, 365 days a year,”