February 2013
| Business World Magazine | 227
that feels like, and now that I’m on this side,
I understand issues can occur, but everyone
here knows how important it is to commu-
nicate. If there’s an issue with a load, we are
accountable and we deal with it. We let the
customer know… the customer should never
ever be surprised,” emphasizes Jasper.
To avoid surprises, CLT has made sig-
nificant investments in their equipment and
their staff.
Early on, Jasper says the company de-
termined to develop their own fleet, some-
thing that gives them an advantage over
other 3pl firms. “This helped us attract some
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