Page 32 - BWA FEB 2013

32 | Business World Magazine | February 2013
a month, where residents can address any is-
sues to the facility’s management. For exam-
ple, they may be uncomfortable with room
temperatures and want it adjusted, or want
to add a new activity.
“Whatever our residents want to
discuss, it’s an open session,” Kaplan says.
“Notes are taken and everybody can refer to
them later. We look at these sessions as ways
to improve the services to our residents be-
cause it’s their home.”
“We’re in business to make our resi-
dents happy, whether it’s the hospitality end
of the business or whether it’s the healthcare
end of the business,” he adds. “If something
could be made better, we do what we can to
improve it.”
Summit at New Port Richey also offers
a memory care wing, where they provide a
safe and secure environment for those who
have more advanced dementia. To better
serve residents in memory care, the facility
offers specialized training for staff and spe-
cial programs for these residents.
The facility’s memory care program is
critical to the services being offered because
most seniors today may either have some
memory-care issues, or may develop them