Page 31 - BWA FEB 2013

February 2013 | Business World Magazine | 31
just committed to their residents’ enjoyment.
They are also committed to their safety and
health, and provide 24-hour personal care
and supervision. In addition to the Execu-
tive Director, an on-site “Manager on Duty“
remains engaged at the facility seven days a
week – which most facilities don’t have, Ka-
plan says.
“A spouse or a loved one may visit on
a Saturday or Sunday, or on a holiday, and
we’ll always have a Manager on Duty on site.
It’s not just Monday to Friday and 9 to 5 be-
cause this is a 24/7 business. In addition, we
are able to admit new residents twenty-four
hours a day, seven days a week.”
It is not only just their personalized
care that sets The Summit apart – it is also
their open and transparent communication
with residents. “We like to communicate be-
cause it’s a way for us to learn what programs
and services in the community are working
and what improvements or modifications we
can make to serve our residents better,” Ka-
plan explains. “We’re always striving to im-
prove the services we give to our residents.”
One way the organization communi-
cates effectively with residents is through a
regular resident council meeting held once