158 | Business World Magazine |
April 2013
or designer stimulant abuse. “Most business
owners know about the first two, but aren’t
as knowledgeable about the latter two,” Loeb
says.
PEOPLE-ORIENTED
ARCpoint Labs has a staff of 14 employees
at the corporate level that have combined
drug testing and/franchising experience of
over 100 years. Recently they awarded their
100th territory in the U.S.
According to Loeb, one of ARCpoint’s
focuses is on establishing good relationships
with both clients and franchise owners.
They’re receptive to input and ideas from
their franchisees, and give them opportuni-
ties to move and grow. “Our business model
evolves annually based on ideas that come
from our franchise owners that many times
we end up implementing,” Loeb says. “We
give our franchise owners a lot of latitude in
the way they run their business, but under
the guidelines of the franchise agreement.”
ARCpoint’s top franchise performers
are those who understand the importance of
building long-term relationships with cus-
