Page 141 - BWM Dec 2012

December 2012 | Business World Magazine | 141
By combining exceptional hair, shave and
spa services with outstanding client service,
The Boardroom helps men look and feel
their best. All of those services are delivered
by a friendly, highly-skilled team of profes-
sionals – every one of whom is committed
to providing a great client service experience
every time. Client service is at the very core
of what they do.
“We focus on making sure every client has
a great experience on each visit, and how we
canmake that client experience and their ser-
vice level better,” Bruce says. “We want the
client to have extreme confidence so when
he comes in he will be able to relax and have
a great experience.”
The Boardroom employs five staff mem-
bers at the corporate office, and has more
than 90 employees across their nine salons.
They have a 10th location set to open in De-
cember, and a fewmore in development with
agreements close to being signed.
With every one of those staff members
and franchisees, the company enjoys posi-