February 2015
| Business World
91
The unique attention paid to each room
makes a world of difference at the Royal
Palms. Sometimes, too, even the smallest of
upgrades can go a long way.
“Our property dates back to 1901 so whilst
retaining the charm of a late 19th early 20th
century mansion we do have modern ame-
nities. We are currently looking at replacing
some of our older technology, like air condi-
tioning to the higher rated SEER systems,”
said Harney-Zuill. “We’re currently looking
at larger and more efficient washers and dry-
ers, but no major building at this time.”
Listening to what their guests are saying has
helped the Royal Palms further enhance the
property and overall experience at the hotel.
“We’ve always used blankets and bedspreads
on our beds,” said Harney-Zuill. “Lately
we’ve heard guests say ‘It would be much
nicer if you had duvets’ so we have just in-
vested over $15,000 in all new bed linens. So
all rooms now have nice, plush duvets.”
COMMUNITY EFFORT
Keeping their guests happy and their service
top-notch, the Royal Palms values its sup-
plier partnerships.
