February 2015
| Business World
101
Lucia’s Leading Hotel. Honoring the staff
and their exceptional dedication to the
quality of service they provide, Torille ac-
knowledges that while it is something to be
celebrated and enjoyed, it also means that
expectations have been raised.
“We were elated when we realized we won
it,” she said. “We understand what the award
is and what it defines – the quality of service
and how we have to bring that up. We use it a
lot in our marketing initiatives and it has in-
creased the stature of the resort. It has given
us an opportunity to evaluate the product
and raise the quality of the product as well.”
Beating out other leading resorts on the is-
land has placed The Landings in elite com-
pany. But part of being named the leading
hotel on the island for two years in a row
means learning from the competition and
