February 2015
| Business World
87
you really want to do; you want to serve oth-
ers. The key is making sure that the guests are
happy.”
Training their employees has become an in-
tegral part in the success of the Royal Palms,
an initiative that goes beyond the technical
side of things. A responsibility Harney-Zuill
takes personally.
“We work very hard to find the right em-
ployees – personality is key - and then once
we do select them I take a lot of time to make
sure they’re trained correctly - not just on
the technical aspect and knowing how to
