188 | Business World Magazine |
Aug/Sep 2013
successful business, in fact, he has hands-on
experience. Zai became one of the earliest
franchisees of Pak Mail in 1987, and over a
seven-year period of leading Pak Mail (No.
69) in Bloomington, Indiana, his location
garnered distinction as one of the top five
revenue generating units in the franchise
system. In 1994, Zai was recruited to join
Pak Mail’s corporate management team in
Colorado where he ultimately ascended to
the position of President and CEO. Zai says
though it has been years since he stood be-
hind a counter, he still fondly recalls dealing
with customers and what it was like to facili-
tate the shipping of some oddball item from
Bloomington, Indiana, to some far corner of
