Aug/Sep 2013
| Business World Magazine | 187
bones and you-name-it in the way of other
weird and wonderful goods.
Beyond the packaging, crating and ship-
ping services, Pak Mail provides consumer
and business support services that allow for
private mailboxes with defined street ad-
dresses, mail forwarding and electronic mail
notification. Pak Mail additionally provides
copy, print and fax services, notary public
and document shredding services. It packs
a lot of service under one roof, but its core
function continues to fundamentally focus
on safely packaging and shipping goods. Pak
Mail works with the plethora of internation-
al carriers and transporters, with no direct
allegiance to any one enterprise, enabling it
to focus solely on fulfilling the needs of each
customer it serves. That translates to options
in pricing and delivery schedules which no
other single-minded service provider can
compete with. As CEO Alex Zai affirms,
“When a customer walks into Pak Mail, it is
like having the capabilities of UPS, the Post
Office, DHL and FedEx all rolled into one,
with air, road freight or ocean freight servic-
es ... it doesn’t matter what kind of items are
being shipped, customers get a lot of choic-
es. Our stores have the capability to use the
right carrier, which corresponds best for the
customer’s logistical problem, whether it’s a
shipment that needs to be really fast, or slow,
or really secure, whatever the customer re-
quires we can handle.”
Alex Zai, atypical of some CEOs in other
franchise systems, fully understands what it
takes to grow a customer base and create a
