June 2015
| Business World
133
For over 30 years, Pak Mail has been specializing in packaging, shipping and
freight services for its worldwide customer base. From priceless antiques and
heirlooms to heavy machinery, the franchise owned and operated business mod-
el continues to grow and evolve into one of North America’s most trusted names
in the industry.
In 1987, Alex Zai would become an acci-
dental pioneer in the packaging and ship-
ping industry. One of the company’s earliest
franchisees, Zai would, over a seven-year pe-
riod, lead his Bloomington, Indiana-based
location to a distinction as one of the top
five revenue generating units in the franchise
system. In 1994, Pak Mail’s corporate office
realized Zai’s commitment to the industry
and recruited him to join their corporate
management ranks, ultimately leading him
to his current role as president and CEO.
“I still remember what that was like andmay-
be it gives me a different kind of perspective.
We were helping customers safely package
materials and solving logistical problems to
get their package where it needed to be, in
the condition it needed to be, and those pro-
cesses have changed since I was behind the
