Page 31 - Jan 2013

January 2013 | Business World Magazine | 31
and superior customer service.
“If a customer asks us for something
special, we go the extra mile to get it for them
and provide them a greater depth of prod-
uct,” Hite says. “Because of our size, we’re
able to provide excellent price and speed.”
“If the phone rings and they need
something shipped in a day or two, we’re
able to break schedule and accommodate
those requests,” he added.
The company employs 55 staff – all
of whom enjoy an open work environment
based on mutual respect. A good indicator
of their strong employee relations is the lon-
gevity of their staff – some who’ve been em-
ployed with the company for more than 25
years. “It’s an open door policy,” Hite says.
“You can walk 20 feet and you’re either talk-
ing to the owner or the president, sales man-
ager or operations manager where you can
get an answer.”
AT THE FOREFRONT
Staying at the forefront of technology has
long been one of Stainless Sales Corpora-
tion’s central priorities. With their Enter-
prise Resource Planning (ERP) system, they
are able to provide quick and constant com-