75 / 134
BUSINESS WORLD MAGAZINE
Once again, Falon credits EES’
strong relationships with cli-
ents to the team members who
support them – and those team
members are always careful-
ly selected. The company goes
through a “very laborious hiring
process,” Falon says, “because it
takes time and money to invest
in someone and we can’t mess
it up.”
Over the years, that process
has evolved. At the start, they
believed they could hire any-
one organized and teach them
events. Since then, the com-
pany has grown so busy – and
their standards have grown so
high – that they require their
applicants to have no less than
seven years’ experience in the
events industry.
Beyond experience, the com-
pany looks for “ambition and
drive.”
“Those are the most important
things to me,” Falon explains.
“If someone just wants a 9-to-
5, they’re not going to work for
me. They’re not going to be on
this team. Now, do I want to
overwork my team? Absolutely
not. But are events 24-7? Abso-
lutely, they are.”
“So my team has to understand
that they’re going to have to
travel, they’re going to have to
answer their cellphone at 10
o’clock at night – because they
have to do the right things by
their customers.”
“And therefore, they’re going to
The right
people
Beyond experience,
the company looks
for “ambition and
drive.”