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That mission is why PCM re-
cently rebranded, launching a
dynamic suite of credit manage-
ment services, as well as a brand
new website. The goal is to po-
sition the company as a single
source provider for all functions
of credit management – as “one
company with one mission,” ac-
cording to CEO Brad Lohner.
In the past, PCM had three op-
erating divisions, each created
in response to the needs of the
market. There was a commer-
cial debt collection division, a
construction lien division, and
a division that provided out-
sourced credit decisions and
accounts receivable manage-
ment, as well as credit staffing
and placement services.
Early in 2018, however, the com-
pany decided to take a close
and uncompromising look at
how they did business, and how
they could do it better moving
forward. Their efforts includ-
ed hiring an outside consulting
firm to conduct in-depth inter-
views with current, former, and
potential clients for each oper-
ating division.
What they learned, Brad ex-
plains, was that clients and
prospects wanted “an elegant
solution to their internal system
constraints.” That solution had
to be “simple to use” and “pro-
vide them all the data they need
on their payment patterns” in
order to speed up cash flow.
The team at PCM listened to
NOVEMBER - DECEMBER 2019