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charges, anesthesia charges, a
facility cost, for inpatient imag-
ing, inpatient physical therapy,
inpatient pharmacy, and more.
“In a BridgeHealth surgery,
members are not getting bills
from the multitude of physi-
cians that have interacted with
them during that surgery pro-
cess,” Mark explains. “All of
that is handled by us in a sin-
gle transaction, so the member
doesn’t come home to a bunch
of explanations of benefits and
a bunch of bills that they have
to pay following their surgery.”
“We take away their worries,” he
says. “That’s the BridgeHealth
way.”
“Our clients and their members
also like that we’re vetting qual-
ity for them,” he adds. “And the
key here is that we use third
party quality scoring – we’re not
the ones determining quality
for ourselves and our provid-
ers.”
Instead, BridgeHealth uses
CareChex, an innovative med-
ical quality rating system that
integrates the most reliable
quality indicators available in
the industry. This independent
sourcing proves to sponsors
and members alike the compa-
ny’s approved hospitals and se-
lect surgeons have outstanding
track records.
“Clients also like us because of
our white glove service, which is
backed up by our Net Promoter
score,” Mark says. “And they are
looking aggressively for part-
ners to help them reduce errors
and readmissions in their sur-
gical flow, because they want
to reduce costs and get their
MAY 2019
“Clients also like us
because of our white
glove service, which is
backed up by our Net
Promoter score.”