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sity of surgeries when it comes
to an aging workforce.
“Musculoskeletal health issues
are the single largest clinical
cost category, accounting for
about 16 per cent of an em-
ployer’s total annual healthcare
spend; that’s more than cancer
and Type 2 diabetes combined,”
Mark explains. “Fifty per cent
of all musculoskeletal costs are
related to surgery and, not co-
incidentally drive 60 per cent of
BridgeHealth’s surgical volume.”
“So employers are looking at
musculoskeletal health right
now as a real driver of cost, as
an area they want to focus on
and make sure they are getting
the highest quality outcomes
in,” he adds. “So those employ-
ers are coming to us because
we provide those outcomes.”
Mark also credited Bridge-
Health’s extraordinary growth
to the dedication of the compa-
ny’s team. He praised the team
for their focus on delivering an
extremely high quality of ser-
vice, far above what is typical in
the healthcare industry.
“In a typical surgery situation,
you have to do everything on
your own,” he says. “You have to
find the surgery center, the sur-
geon, you have to get there and
back, you have to figure it out all
by yourself.”
“With a BridgeHealth solution,
we work with the member,”
he continues. “We gather their
medical records and we make
sure the surgery center has it.
If there’s travel involved to get
to a surgery center – which of-
tentimes there is to maintain
our high quality standards – we
book that travel for both the
member and a companion that
travels with them.”
“Then we help them with all of
their scheduling,” he says. “We
schedule meals, we schedule
for all the different needs they
have during their recovery peri-
od, and then we get them back
home and we get them plugged
in to rehabilitation, if that’s nec-
essary.”
Then there are the bills. After
going through the standard
surgery process, patients typ-
ically receive many separate
bills – they are often paying sur-
geon charges, assistant surgeon
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