March 2015
| Business World
205
2013, for example, Conde Nast Traveler rec-
ognized Capella Ixtapa as the #1 Resort in
the Pacific Riviera Mexico, and the #1 Spa
in Mexico and Central America. In 2015,
the resort carried on its winning ways, as
the Trip Advisor Travellers’ Choice Awards
named them #3 for service in Mexico, #6
for luxury in Mexico, #6 for top hotel and
#8 for romance. Recently, the U.S News &
World Report ranked Capella Ixtapa within
the top 5 hotels in Mexico. As the General
Manager, Quinones acknowledged the ef-
fort and commitment put forth by the 110
employees at Capella Ixtapa in making these
accolades possible.
“Internally, it is a testament to what our la-
dies and gentlemen do on a daily basis,” he
said. “The execution of service sets the tone
for our customers, and this is a testament of
the results and how well the staff is doing –
and they’ve been recognized and it certainly
motivates everyone – including myself - to
get better and continuously improve so the
recognition continues.”
SHIFTING GLOBAL
PERCEPTION
An integral component to success in the
hospitality industry rests on the location of
your property. Tourism in Mexico has faced
