March 2015
| Business World
209
RELATIONSHIPS MATTER
From a hospitality standpoint, the relation-
ships you forge with your suppliers, partners
and vendors are a further extension of your
corporate culture and the overall experience
of your guests when they arrive on the prop-
erty.
“The relationships with suppliers are even
more critical,” Quinones said. “We have to
select our suppliers, our vendors and our
partners in a way that they can either share
some of our values from a customer perspec-
tive and that they also feel our company can
meet their standards and values from their
perspective as well.”
As the General Manager, Quinones takes
responsibility in nurturing and developing
the employees at Capella Ixtapa. The four-
step selection process is unique, thorough,
and effective. Upon completion, it ensures
that the quality, growth and personal devel-
opment based on individual talent remain a
key point of differentiation.
“We concentrate on talents and take a lot
of time and effort in developing those talents
and making sure that he/she becomes suc-
