January 2015
| Business World
15
temperature and curtains within their room,
to a new application being designed to add
even more convenience, guest can expect
nothing but the absolute best while at Sandy
Lane.
“We have been implementing an array new
software in the hotel in the past year,” says
Mario. “We're going to have a concierge ap-
plication that guests can install on their iPad,
so that when they're out on the beach, they
can make requests; mobile applications for
staff 's smart phones to receive and action
guest requests; we are one of the first Ho-
tels to pilot and test in real life a completely
wireless check-in in the guest rooms”
The next phase, as Mario details, involves
consolidating all these services to simplify
the process. He says "Our biggest concern
right now is to streamline all of the systems,
to ensure all proper interfaces and explore
the possibility of cloud solutions where pos-
sible".
AWARD RECOGNITION
Sandy Lane has an impeccable track record
of providing the highest quality guest ser-
vice, and their efforts have been recognized
over the years with such accolades as: Trip