76 | Business World Magazine |
June 2013
operation. “There has to be collaboration to
make it all work best for the needs of the pa-
tient,” he says.
Beyond the professional training re-
quired of all certified Emergency Medical
Technicians and Paramedics, Trans-Care
partners in forums specifically addressing
protocols concerning operations in the com-
munities it serves. Yet, other staff undergoes
intensive training too. For example, those
serving within the Communications Center
are not only fully-accredited, but customer
service-oriented for the call in-taking of calls
and dispatching of services. Employees in the
Communications Center must all complete
and maintain an Emergency Medical Dis-
patcher (EMD) certification through Na-
tional Accademies of Emergency Dispatch.
Trans-Care'sMedical BillingDepartment
is additionally staffed by specialists in medi-
cal billing with expertise in customized bill-
ing software. Trans-Care bills all of its own
claims to individuals and insurers. Trans-
Care maintains electronic billing interfaces
