232 | Business World Magazine |
July 2013
that can help in all processes,” says Otto.
“You have to take their insight and build it
into what you do. Some companies fail to
understand that, but we don’t because we’re
working with a more sophisticated group of
people.”
Through its commitment to the fran-
chising model, Boston Pizza has developed
systems and tools strategically designed to
empower franchisees to better achieve suc-
cess. Essential to that is having a decentral-
ized leadership team. Canada is big country,
affirms Otto, and with 350 locations, he says
it is important to remain close to operations.
