July 2013
| Business World Magazine | 235
worries; Otto says, “That will never change.”
Otherwise, he says people expect
change and it’s essential to never remain
static. “Look at the most successful compa-
nies out there and you’ll see that they inno-
vate and evolve. Great companies are agile,
are nimble, and when it comes to innovating
and leading change, we want to be first at the
table … it shows customers that we care, “he
says.
SERVING CANADA
And when it comes to care, to be sure, Bos-
ton Pizza has served so many beyond those
who find a seat at the table or bar in the res-
taurants. The franchise has also established
a foundation with more than $14 million in
assets that has routinely supported a variety
of important needs. From supporting causes
that assist the fight against juvenile diabetes
and world hunger, to its annual Valentine’s
Day sale of iconic heart-shaped pizzas with
proceeds benefitting Canada’s Heart and
StrokeFoundation.While veryproudof their
heritage and optimistic of their future, Otto
says Boston Pizza has never lost sight of the
