236 | Business World Magazine |
July 2013
fact that their job is serving customers and
treating them like welcome guests. Their suc-
cess has given themcapability to serve others,
andOtto says that position is taken seriously.
“We are very committed to Canada, and will
continue to be.” The sense of service so in-
herent at Boston Pizza has an origin with the
man responsible for launching the franchise.
Before securing acclaim as a leading restaura-
teur, Jim Treliving served dutifully with the
Royal Canadian Mounted Police. In 1968,
he retired from the RCMP and purchased
the rights to open a Boston Pizza in Pentic-
ton, British Columbia. According to legend,
the very first Boston Pizza was opened in
Edmonton by a Greek immigrant who just
happened to be a fan of certain teams from
Boston, Massachusetts. His restaurant, some
say, was opened the very year the Bruins won
the Stanley Cup. Patience, and a sense of
Panookie –
pan-baked chocolate
chip cookie desert
