Aug/Sep 2013
| Business World Magazine | 41
sions when Oneida has been conferred with
Guild Quality Awards for outstanding cus-
tomer service, which speaks to Sinisgalli’s
focus on collaboration and communication.
“Most people think of me as a builder or
remodeler, but sometimes I feel more like
a marriage counselor,” jokes Sinisgalli. He
says sometimes it is a challenge balancing all
the remodeling requirements demanded by
a wife whose husband is paying for services
with a different perspective on budgetary re-
straints. Constant communication and clear
understanding of expectations is, therefore,
a fundamental aspect of service rendered
