Aug/Sep 2013
| Business World Magazine | 245
at WMSHL, Executive Director Grubich
emphasizes the laundries “greatest asset,”
and in this case, it is not any measure of au-
tomated apparatus, but the more than 140
people employed by the laundry. “We can
build new machines every day, but this nev-
er takes precedence over the relationships
we have to build with people … our people
are our greatest asset,” says Grubich. Op-
erations Director Harper says a happy and
engaged staff is crucial to good quality con-
trol and that connotes to happy customers.
Good pay, good benefits, consistent com-
munication and welcoming feedback and
input by all in morning “huddles” add to an
exceptional work environment.
As a healthcare laundry, WMSHL can-
not make any compromises with respect to
the quality it imparts in the processing of
linens. Worker safety and patient safety are
too important. Yet at this laundry, the pro-
tocols in quality and safety are advanced by
directives in dance – yes, dance. As Harper
affirms, “I’ve got seventy production people
on the floor right now, and if you walk up
to any one of them and ask about the dance,
they’ll be able to explain it.”
He goes on to say that “the dance” relates
