Aug/Sep 2013
| Business World Magazine | 235
Tom Peters, an expert on business management practices who
co-authored the best-seller In Search of Excellence, once noted,
“Excellent firms don’t believe in excellence - only in constant im-
provement and constant change.” With respect to a non-profit co-
operative established among healthcare leaders in Michigan, the
integrating of constant improvement as well as the aptitude in em-
bracing and adapting to change has not only fostered excellence
in operational productivity and efficiency, but also excellence in
the fulfilling of service. For the hospitals, clinics and care centers
in search of excellence involving laundry services, such is a by-
product of West Michigan Shared Hospital Laundry, and most as-
suredly, the staff here not only believes in excellence, but pursues
it in every process.
ing the hospitals to more fully focus on their
core services in terms of treating patients.
Through the years that have followed,
West Michigan Shared Hospital Laundry
has expanded to fulfill critical services for
more than 30 hospitals, as well as another
300 clinics or senior care communities, from
Michigan to Indiana. “We serve healthcare
facilities as far south as South Bend Indiana
and as far north as Ludington, Michigan,”
says Executive Director Nicole Grubich.
That area of coverage has prompted prac-
tices which elevate WMSHL from simply a
healthcare laundry to that of a professional
