Aug/Sep 2013
| Business World Magazine | 247
ACCREDITED ASSURANCE
In terms of the quality imparted inWMSHL
processes, the laundry average 270 Quality
Checks per day and Harper says that may
reflect the highest total of quality inspec-
tions undertaken by anyone in the industry.
At the same time, WMSHL has been veri-
fied as following the industry’s highest stan-
dards as reflected by accreditation from the
Healthcare Laundry Accreditation Council.
In fact, WMSHL achieved accreditation in
2007, one of the earliest in the industry to
do so. Earning accreditation involves under-
going a comprehensive audit of all internal
operations. Inspectors review mechanical
processes, operator procedures involving
safety, training and more, and even the man-
ner in which processes are documented and
archived. Crosby says the HLAC standards
helped the laundry identify areas where re-
cord systems could be improved, but with re-
spect to other laundry operations, WMSHL
was satisfied to secure more assurance that
it was operating responsibly and consistent
with the compliance standards mandated by
federal regulations. As Grubich explains,
“We knew we were already doing the right
things, but as a non-profit organization with
sixteen owners, this accreditation was an im-
portant way to demonstrate that a third party
has come in and verified that we’re doing the
right thing, which gives our owners greater
assurance and confidence in our work.”
WMSHL is also currently undergoing re-
view by the Textile Rental Services Associa-
tion that will result in earning certification
as a Hygienically Clean laundry, which of-
fers further verification of the quality stan-
dards here. Though obtaining such essential
industry credentials prompt confidence into
WMSHL’s internal operations, the laundry
instills assurance in customers through its
