246 | Business World Magazine |
Aug/Sep 2013
to one’s approach to duty, whether it is the
appropriate manner of loading a machine,
sorting materials, or inspecting every piece
of linen that is processed. “We call that ‘Do-
ing the Dance,’” says Harper. “Instead of me
having to harp that you have to inspect ev-
ery piece of linen and stand over them like
Big Brother, we try to make it more fun. “It’s
a lot better for my people for me to ask if
they’re dancing than to ask if they’re follow-
ing orders. We also have to realize humans
are involved here and you have to find posi-
tive ways to interact with each other,” says
Harper.
When asked whether there is actual dance
while they dance, Harper concedes, “Some-
times I dance more so myself than them, and
it is usually quite the sight.”
Both Grubich and Harper acknowledge
that teamwork and team engagement are
prime factors of the foundational formula for
WMSHL’s success. As Grubich says, “The
engagement here is huge. And our directors,
managers and even hourly-personnel will af-
firm that we’re all here for the same reason,
to have the highest quality processing and
get the product out the door… and everyone
here is involved in the process.”
(L to R) Betty Bakhan, Helen Curtis & Kathy Quick. These ladies are all 25+ years tenured
