Aug/Sep 2013
| Business World Magazine | 249
Grubich says the future may also include in-
corporating laundry services involving resi-
dential clothing for those who reside in long
term, senior care facilities. “We’re looking at
that direction and see it as an opportunity to
do more for our customers. We look to over-
come challenges and we want to grow. Resi-
dential clothing services are something new,
but we’re looking into that as well as other
ways to grow.”
As it grows, WMSHL will no doubt con-
tinue to seek ways to enhance its operations
through its continuous improvement pro-
gram. With only a finite number of things
that haven’t been tried, however, Harper says
it has grown increasingly difficult to identify
“the big wow factor” in terms of what could
be improved. By continuing to identify the
industry’s greatest offering in cutting-edge
technologically and engineering improve-
ments, and by embracing the operational
improvements and solutions that drive im-
provement in the services it provides to its
customers; WMSHL has improved its po-
tential for far greater growth and success.
As Harper says, “We still look for ways
to improve every day because we truly want
to be known as a world class laundry. Some
may want to be the biggest laundry, or the
most efficient laundry, or the laundry with
the smallest carbon footprint, but we want
to be world class… we want to be the best.”
