214 | Business World Magazine |
April 2013
in this case, helps equate to happy custom-
ers. “We get lots of compliments from our
customers that say our drivers are extremely
professional and super helpful. As much as
we have sales people, most drivers are really
the face of the business, because that’s who
the customers see more than anybody.”
VIRTUAL PLATFORM
At Load One Transportation and Logistics,
technology also plays a critical role in how
they provide their solutions, and deliver their
services. They are a 24/7 365-day operation
that is cloud-based and utilizes a “complete
virtualized” platform – right down to the
desktop so that an employee can access their
network and data in real-time from home
or from an outside office. “With the expe-
dite industry, you have to be everywhere. I
might have a shipment that comes from your
hometown tomorrow and then I may never
get one again for a year,” he says. “We have
to partner and work with a number of other
expedite companies.”
“Our software is integrated with a
number of other leading expedite carriers
John Elliott
