April 2013
| Business World Magazine | 207
and beyond federal guidelines by conducting
quarterly fleet inspections. Maintaining their
equipment is another vital aspect of main-
taining customers. “Customers knowwhat to
expect with us,” says Piper. “We may not have
the lowest rate on every bid, but we’re not the
most expensive either, and in the long run,
we help save customers money. Other com-
panies can charge less, but then can’t provide
the trucks, or meet the schedule, or always
break down and that downtime has a cost.
Our focus is getting the right specifications of
equipment in place, on time, where it needs
to be, to get the highest payload and benefit
for the customer.” As for the future, Piper
says Page Trucking’s approach relies more on
attraction than promotion. “We don’t chase,”
she says “Our focus is to continue serving our
core customers... as their business has grown,
our business has grown by staying true to
their needs.”
Otherwise, she says Page Trucking will
continue to rely on the same principles that
have helped deliver the company to where it
is today. By constantly refining its operation-
al processes, maintaining an extensive range
of material resources and dedicating itself to
the success of its human resources, the legacy
of Keith Titus is alive and well in this titan of
the trucking industry.
