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number one in the region year
after year, for more than a de-
cade,” he said. “Our entire staff,
our airport partners and every
citizen of Jamaica can be proud
of this tremendous achieve-
ment.”
Rafael credits the company’s
history of award victories to
those very stakeholders. An ex-
ample is Express Catering Lim-
ited, a company that operates
more than 12 branded sports
bars and restaurants in SIA, and
has grown alongside the airport
over the years. Other examples
include: Dufry, a global travel
retailer that recently remod-
elled its Montego Bay Duty Free
arrivals store in the airport;
Paradies Lagardère, another
trusted travel retail partner
with a growing portfolio in SIA;
and Global Exchange Group, a
leading worldwide specialist in
foreign exchange services.
Rafael also credits MBJ’s part-
ners in Jamaica’s tourism indus-
try. That includes local airlines,
hoteliers, tour operators, and
transportation companies. MBJ
engages with those entities on
a regular basis, and forms close
partnerships where they can.
“We’re members of the Jamai-
ca Hotel and Tourism Associ-
ation, and we’re constantly in
dialogue with other members,”
Rafael says. “We’re always ask-
ing what they need, what they
want, how we can help them.”
Rafael also credits the airport
staff, especially the airport’s di-
rect staff of roughly 160. MBJ
is committed to continuously
training those people, and to
bringing them overseas when
possible, in order for them to
be exposed to best practices
BUSINESS WORLD MAGAZINE