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and security queues. We want
to ensure a seamless passenger
journey. That’s one aspect.”
“Another aspect is ensuring the
passengers have a good time,
that they enjoy their experi-
ence, that they feel the best that
Jamaica has to offer – starting in
the airport,” he adds. “We want
to provide a pleasant environ-
ment. We want to be a place
where people can shop, can be
entertained, and we want our
travellers to have a good time.”
Achieving that dual vision is an
ongoing process, but MBJ has
already made great strides.
Today, SIA is a hub of cultural
and commercial activity. It fea-
tures a broad range of shopping
and entertainment options, VIP
lounges, exhibits, and activities
that showcase Jamaican culture.
The goal is to make the airport
a “destination unto itself,” Rafa-
el reiterates, and MBJ is well on
their way.
BUSINESS WORLD MAGAZINE
“MBJ also fosters
employee engage-
ment by awarding
scholarships to the
children of
employees, and
education grants to
employees them-
selves.”