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“A lot of builders don’t like it
when the client wants to be
so closely involved,” he says.
“Maybe they think it’s inconve-
nient. I’m the opposite. I love an
involved client, and I love a cli-
ent who wants to know where
they stand financially, because
my systems compliment those
wants and needs.”
“For most of these people,
they are building their dream
home, usually their one and
only dream home,” he adds. “It
makes sense that they want to
be kept informed, and that they
don’t want to waste money. I
welcome that.”
By demonstrating that level of
accountability – and building
the trust that goes with it – Joe
and his team have formed ex-
ceptionally close relationships
with every single one of their
past clients. They have even
formed relationships with their
client’s neighbours, who they
send gift baskets to before con-
struction commences, and who
often give them unprompted
feedback about how profes-
sional they are.
“We build these homes that are
based on relationships, and at
the end of the day those rela-
tionships don’t stop with the
building,” Joe says. “Many of our
clients have become lifetime
friends.”
JULY/AUGUST 2019