March 2015
| Business World
189
space for couples and families to relax and
unwind in the Caribbean sun."
With solid leadership, and keeping with El-
egant Hotel's commitment to delivering the
best experience for all of their guests, the
Turtle Beach team goes above and beyond;
something which guests have recognized ac-
cording to Scholey.
"Lots of guests comment on the fact that
they think Turtle Beach has a good ‘heart’,"
she explains. "Which is all down to a inti-
mate yet spacious layout, and a dedicated
and genuinely happy team lead by a fantas-
tic and experienced general manager Charles
Maynard, who is well known for going the
extra mile for his team and guests."
In some cases, all-inclusive resorts have faced
criticism for feeling 'soulless' or lacking the
care, attention and personality that a vaca-
tion spot truly requires. Though Scholey is
adamant, "This couldn’t be further from the
truth at Turtle Beach."
"Each guest is greeted personally on arrival
by a member of staff and a refreshing rum
punch to make their long flight seem like
a distant memory," she continues. "Having
completed a brief check in form, guests are
shown to their rooms with a brief overview
of the resort, given a schedule of what’s hap-
pening that week including Yoga, cocktail
making lessons and more. Then guests are
left to unwind and can choose to dine in one
of the restaurants or simply relax with a sun-
downer by the pool."
"Our staff really works hard to remember
names and faces of every guest to make sure
that they feel as at ease and welcome from
the moment they arrive to the moment they
leave," she adds.
