June 2015
| Business World
115
the agility and flexibility to go above and
beyond for each individual customer. Ad-
ditionally, ESG Filtration's experienced and
dedicated staffmembers pride themselves on
delivering that next-level service clients don't
receive when dealing with bigger companies.
"We're fully aware that, as distributors, be-
ing able to offer that customer service and
support is paramount in retaining business
long-term," Bonn explains. "Obviously, that's
something you'll hear frommost companies,
but frommy standpoint, we've always done a
very good job at being solution providers for
our customers."
"We actually want clients who are having
problematic situations or applications that
require a solution that's going to fix that
problem," he continues. "With our many
years of expertise and our experienced and
talented sales team, we're very successful at
being able to be that solution provider. For
us, it’s not just about selling the product, it's
about the technical ability to put the right
product in the right spot application-wise to
overcome the challenges our customers are
facing."
ESG Filtration also maintains similarly
close-ties with the companies in their supply
chain. Bonn reveals that many of their sup-
pliers have been working with the company
since it was founded in 1994.
Regardless of how long they have worked
with the supplier, however, one thing re-
mains consistent: ESG Filtration only works
with "the best manufacturers."
"We don't want to be the same as every-
one else, and we look to set ourselves apart
through the partners that we have and
through the products that we offer," Bonn
says.
