Business World |
January 2015
72
kind of been our creed; customer service. We
do anything and everything to satisfy their
needs, to go above and beyond."
Bringing world-class customer support to
their clients is paramount to their success,
handling clients with the utmost respect,
honesty, and above all satisfying their needs
helps to ensure long-lasting partnerships for
many years.
"We're about relationships." Scott adds.
"We're definitely in it for the long-haul. We
prefer to work with our customers on a re-
curring basis. We've always strived to ensure
that we're working with the same customer
for 10, 15, or 20 years down the road."
Also considered part of theConcepts inMill-
work team are their suppliers. The company
strives to develop a relationship based on
trust and loyalty. Occasionally suppliers are
involved in meetings with customers as well
as internal teams to ensure cohesive com-
munication on projects. Sherri notes that
Concepts has an impeccable track record of
vendor payment and has crafted strong rela-
tionships, “We’ve worked with many of our
