Page 57 - BWM March 2013

March 2013 | Business World Magazine | 57
we’re also there to help them do that.” “We
also work hard to connect our residents with
communities where we locate and have de-
veloped a large network of volunteer enter-
tainers and companions who come in to our
buildings and visit with the residents.”
WE ARE HERE FOR YOU
Another reason why Masterpiece represents
mastery in care is its service philosophy.
Genuine care and hospitality overarch ev-
ery operational aspect of the environment.
Together, the employees and residents that
comprise the Masterpiece family make it a
place that promotes belonging and trust.
“We encourage and support our staff to go
above and beyond to meet and exceed our
residents’ expectations. We realize that noth-
ing is as important as how we make them
feel,” says Garforth-Bles.
“It is conveyed through all of the thought-
ful and caring things our team does to make
them feel at home. Residents can live carefree
knowing our team is there to assist them.”
To show their commitment to care, Mas-
terpiece trademarked the term, “We are here