Page 237 - BWM March 2013
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March 2013
| Business World Magazine | 237
As Gilbert wasn’t one to pass on a job that
needed doing, he spread the word around lo-
cal moving companies and office centers that
should such equipment need to be moved,
he was the man for the job. As Gilbert’s rep-
utation grew among the professional com-
munity, so too did the business. “As a new
start up, there wasn’t a lot of money for ad-
vertising, so we relied on word of mouth...
and that can be good or bad, but if you do a
good job, the word will spread. We have to
be professional in what we do. It’s important
to never have a bad reputation,” says Gilbert.
In less than two years, the company had
grown to include offices in Dallas/Fort
Worth, then later to San Antonio, and was
soon serving the entire state of Texas. That
growth was born from Gilbert’s attention
to customer relationships and commitment
to doing just what he said he would do in a
timely, safe and trustworthymanner.Though
his company has grown to employ hundreds
of people who annually serve thousands of
residential and commercial office relocation
clients throughout the country, the princi-
ples of service, safety and honesty are as in-
tegral to operations today as they were when
the company began. Yet, adding to these
