Page 241 - BWM March 2013

March 2013 | Business World Magazine | 241
Therefore, when EDC is entrusted with
relocating a home or office, it is common
to find their crew returning to those spaces
which have been emptied, and proceed to
clean the floors and tidy it up to make it
more accommodating for whomever enters
after they depart. It means that when movers
are on site, they spend their time working,
not cutting-up or taking smoke breaks, but
diligently following through with all they
are intended to do. That personal touch also
heavily relies on communication and coun-
sel to the client.
Houston Branch Manager, Tim Barber
explains, “There are more elements to every
move than just moving equipment or furni-
ture. For companies, there is the technology
side that involves tracking inventories. For
families that are moving, there are concerns
about schools, mail forwarding, dynamics of
the city they’re moving to, and we provide
them with information they want and need.
This all helps us to provide a complete solu-
tion in all aspects of relocation.”
CFO Pat Nurre agrees and says, “It is
important to tell customers what to expect,
both in terms of what we’re going to do and
what is expected from them.”
And in some cases, customers may not ex-
actly want to hear what they need to hear, as
Gilbert says, “Telling people the truth, some-
times, doesn’t win you business.” Sometimes,
customers may not fully understand the re-
quirements of transporting delicate cargo.
In some cases, they may not want to accept
the necessity of insuring their goods, which
DAL-Award winning driver- Polo