98 | Business World Magazine |
June 2013
efficiency has contributed to an annual 8%
increase in growth, year after consecutive
year, and Hernandez expresses confidence
that trend will continue.
DIVERSE DEDICATION
For all its investment in automated systems,
sophisticated machinery and attention to
professional standards, Hernandez says
NTHCL’s greatest resource is the more than
230 people who commit heart and soul, not
to mention man-hours, in fulfilling their du-
ties with the full intensity of their capability.
Hernandez says personnel take great pride
in their support role to healthcare provid-
ers, but for that matter, part of their perfor-
mance may result from the pride NTHCL
administration has for its workers. Hernan-
dez says NTHCL has created a culture that
thrives on respect for all, recognition of ser-
vices performed and expressing appreciation
in measure which would be meaningful in
any business. Hernandez says taking the time
to handwrite a simple thank you letter to
staff, or treating all to lunch, or taking a few
minutes to circulate cool pitchers of water
to those working on the floor; such gestures
help reinforce the message that workers are
respected and appreciated. When asked how
NTHCL has been able to achieve such pro-
David Hernandez
General Manager-
