Page 110 - Jan 2013

110 | Business World Magazine | January 2013
FIRST PRIORITY
At Reed Transport Services Inc., their vision
is to develop and grow by creating oppor-
tunities for employees – who, in turn, drive
value to customers and partners. To execute
on that mission, the company has made their
employees their “first and foremost priority,”
says Mike Ryan, COO of ReedTMS. “Our
culture here is to take really good care of our
employees, and they take care of our custom-
ers and our carriers, which helps drive the
business.”
Employees are taken care of in many ways,
Ryan says. They are provided with compen-
sation at or above market value, benefits,
events, atmosphere, and more. The idea is
that a happy employee is a productive em-
ployee, which in turn creates a happy client.
“We hire a lot of life people. We feel like you
spend more time at work than you do with
your own family, so you want the employees
to enjoy working with one another,” Ryan
says. “We hire like-minded individuals.”
To ensure they bring in the right people,
Reed Transport Services has a thorough “hir-
ing and onboarding program,” where they
find people systematically, based on DISC
assessment profiles. “Based on these hir-
ing assessments, we first qualify the person’s
communication style to make sure they’re
going to fit within the department or group,”
Ryan explains. “By having the right people,