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Business World |
July 2015
42
“The process we use is based on customer
satisfaction,” Bontkes said. “We understand
the construction and development industry
as three factors: There is budget, price and
schedule. We use those three factors in creat-
ing our core principles and in order to satisfy
a customer you need to establish what’s key
up front.”
“If somebody wants a home built quickly,
we’ll do that,” he continued. “But we’ll make
them aware that they may be spending more
money or compromising on quality. We op-
erate using those factors and we try to put
equal emphasis on all three. By doing this
we’re able to maximize customer satisfac-
tion.”
In an industry known for increasing costs
and decreasing standards, Caliber ensures
that the customer is involved and informed
from pre-construction planning and the
construction and post construction process.
A crucial ally in helping Caliber maximize
satisfaction as been the company’s awareness
and commitment to using technology to its
advantage and staying ahead of the always
-evolving learning curves in construction