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February 2015
| Business World
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beneficial when it comes to better serving
the needs of a client and understanding on
what Montego Bay Convention Centre can
do to make their experience even better.
“If we have a client who has used a similar
facility, we can reach out and say: ‘What are
their push buttons, what is it that I need to
look out for?’”
Guise's internationally-trained background
along with her understanding of the make-
up of Montego Bay’s residents has helped
further develop the top class service at the
Convention Centre.
“The SMG training that we have been able
to give the staff has really helped, and obvi-
ously our goal is to always deliver top-class
service, ” Guise said.
Having been awarded the 2014World Travel
Award for the Caribbean’s Leading Meeting
and Conference Centre - for the fourth-year
in a row, their goal has already been reached
“The staff here is really proud of it because