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hance the design, while also be-
ing practical and cost efficient
to construct. The home buyer’s
price point is always kept a top
priority.
Before construction starts, San
Rufo goes on to present the
actual working drawings to the
client for review, approval, dis-
cussion; as well as offer any
suggestions to suit the client’s
lifestyle. They make sure the
client clearly understands what
they are looking at, and that
they fully know what they are
buying. The goal is to confirm
that everybody is on the same
page, and that expectations are
fully aligned. If the client is not
getting exactly what they want
or expected, that’s a problem,
and San Rufo makes it their
mission to resolve that problem
before construction begins.
“It’s a very client-driven pro-
cess,” John says. “Our en-
tire business model revolves
around the client.”
San Rufo’s focus on customer
satisfaction is the reason they
have been so successful over
the past 10 years. Their team
devotes a lot of time and ener-
gy into building not just homes,
but trust and accountability
with the people they work with.
As a result, they have devel-
oped a longstanding reputation
for honesty and integrity. That
integrity has been rewarded by
clients in their ratings and re-
views, as well as acknowledged
by the industry at large.
Recently, for example, San
Rufo’s focus was recognized at
the 15th Annual Avid Awards in
2018, and then again in 2019.
There, they received an Avid
Benchmark Award for being in
the top 25 per cent of customer
ratings nationwide, two years in
a row!
The Avid Awards were created
FEBRUARY/MARCH 2020