miles per gallon, which created an initial
savings of $811,000.
“Technology definitely helps,” Williamson
said.
Going forward, the company’s approach to
its customers will remain infused with the
integrity-first mindset Williamson had
passed to him from so many years of
watching his father dobusiness.
“Honesty,” he said. “The way I was raised
and the way that my dad brought up the
business and the culture of RJWwas ‘You’re
not going to lie to the customer.’ There are
going to be times where it’s going to be easy
for you to make up an excuse for why a
driver is not there or why it went wrong. But
if you tell the truth, you’re going to feel
better about yourself.
“Bad things are going to happen in
transportation where things aren’t going to
go right. It’s not a perfect industry. But at
the end of the day, you can go home and tell
themexactly what happened. Couldwe lose
that customer? Yes. But at least we didn’t get
caught in awebof lies. In any industry you’re
going to have that, but we just worry about
ourselves.”
AT A GLANCE
WHO:
RJW Group
WHAT:
Multi-pronged operation providing
national and international logistics services,
regional trucking within a 500-mile radius of its
headquarters and LTL transportation throughout
the continental United States
WHERE:
Headquarters in Woodridge, Ill.; three other
facilities in Illinois and one in Nevada
WEBSITE:
www.RJWGroup.com
86 | BusinessWorld |
July-August 2014
