January 2014
| Business World Magazine | 141
ing a passion for customer service – whether they’re dealing
with clients internally or externally.
“You can’t be successful without all the elements of the or-
ganization working together,” Wager says.
“We’re looking not just for high-achievers, but also those
who understand that staffing is a sophisticated industry and
that it’s only by playing a team game that we can be successful
for the end client.”
PERFECTING THE PROCESS
Once the right people are brought in, it’s all about process,
process, process – whether it’s crafting a solution for a specific
business model, or deploying people to perform specific tasks.
“There’s a particular method we’ve developed as a business. We
have a process and we adhere and conform to it,” he says. “The
fact that we’re ISO-certified is evidence of that. We’ve brought
on the right people, developed them the right way and created
a success-based culture. It’s a much more exciting environment
than you would typically walk into when visiting a staffing
company. It sounds cliché, but if you hire great people who
can work together, they can produce outstanding results.
“We provide the development. But the people are the ones
who bring the energy, the desire and the motivation to exceed
and excel.”
A wholly-owned subsidiary, K2COM Services LLC, was
founded in 2013 to supply skilled technicians – foremen, top
hands and climbers – within the tower-climbing niche of the
wireless industry.
“I’m very proud of how it came about,” Wager says. “We
Jennifer Williams
Mike Wager
