Page 191 - BWM March 2013
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March 2013
| Business World Magazine | 191
customer inHewlett Packard also decided to
move manufacturing overseas. ConnorMan-
ufacturing Services had to make a choice, as
Kwiecinski explains, “Either we could open
a location there and try to keep our business
with these customers, or we could let it go,
let them be serviced by our competitors, and
try to expand our market in North America.”
Today, Connor divisions can be found in
Singapore and China, an aspect that adds
particular benefit to customers, but again,
this expansion all stems from the company’s
determination to go the extra mile in the
maintaining of relationships.
And to be sure, Connor’s commitment
isn’t simply reserved for customers. The
company is equally diligent when it comes
to maintaining relationships with its em-
ployees. Connor Manufacturing was among
the first in industry to offer employees with a
profit sharing plan and health insurance cov-
erage, long before such practices were com-
mon in the workplace. “There is a philoso-
phy we have,” explains Kwiecinski, “We may
not be able to make a difference with every-
thing in the world, but we can help make it
a little better for the people that work here.”
That “better” is reflected in compensation,
