Page 193 - BWM March 2013

March 2013 | Business World Magazine | 193
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We care about our customers ’ ne eds and operat e global ly
to prov i de them produc ts and s erv i ce s e f f ec t i ve ly and e f f i c i ent ly
BUSINESS
MANAGEMENT
TEAM
• ProgramManagement
• Customer Service
• Manufacturing
• Quality
• Strategic Cost
Management
CUSTOMER
BUSINESS
DEVELOPMENT
TEAM
• Sales & Marketing
• ProgramManagement
• Engineering
• Tooling
• Quality
SUPPLY
CHAIN
MANAGEMENT
GLOBAL SUPPLY BASE
• Logistics
• Best Cost Mfg. Locations
• Raw Material
• Outside Processes
• Components
education programs and other benefits. Col-
lectively, the incorporation of these benefits
has helped produce a working environment
that fosters innovation and cooperation.
Kwiecinski says such qualities not only carry
over to enhance customer interactions, but
also allows Connor to maintain higher than
typical employee retention rates.
The company also puts high value on its
relationships with suppliers. Supply chain
partners undergo performance monitoring
much the same way that employees do, and
when deficiencies are found, Kwiecinski says
the company works with suppliers to help
them become better. “We cannot sell bad
quality,” stresses Kwiecinski. “Our reputa-
tion hangs on everything we ship out the
door and the way the customer receives it.
We emphasize that in our supply chain, and
we may not always work with the company
that offers the lowest cost... we prefer to part-
ner with those who can stand behind their
service.”
Understanding their commitment to re-
lationships is fundamental to understanding
howConnorManufacturing has been so suc-